Refund Policy
We want you to love what you ordered. If something isn't right, we'll make it right.
Damaged, defective, wrong or missing items
Email us at droporahelp@gmail.com within 14 days of delivery with your order number and a photo or short video. We'll send you a free replacement or a full refund, your choice. There's no need to send the item back.
Lost packages
If your tracking hasn't moved in 30 days, let us know and we'll look into it right away. If the package is lost, we'll send a replacement or give you a full refund.
Changed your mind?
Because our products ship directly from our fulfillment partner, we can't accept returns for a change of mind. Please read the product details before ordering, and feel free to ask us anything first.
Cancellations
You can cancel within 24 hours of placing your order, as long as it hasn't shipped yet. Just email us.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Not covered
- Packages marked "delivered" at the correct address. Please check with neighbors and your local post office first, and contact us if you still can't find it.
- Orders sent to an address entered incorrectly at checkout.
Questions? Write to us at droporahelp@gmail.com. A real person replies, usually within 24 hours.